the right approach to fieldwork today

Computer Assisted Telephone Interviewing

"I would like to congratulate the team on a job well done. We have used other companies both here and overseas and we are using Infield for all our CATI work because you deliver the best quality fieldwork" - New Zealand based consultancy.

We belong to the Interviewer Quality Control Scheme administered by the IQS Council. This is the New Zealand Research Industry scheme set up to promote and monitor fieldwork quality. It closely mirrors the standards of a similar scheme in Australia.

We are IQS accredited which means at least 10% of all our interviewers' work is audited. Individual interviewer's performance is regularly by supervisors and managers. We invest in training as part of our commitment to our customers to work to the highest standards.

Why Infield's CATI service?

	We offer a range of support services including editing, coding, data processing and analysis.
	We are proactive, working closely with our clients to make projects run as smoothly as possible.
	We review every aspect of our service with our clients upon completion of every project.
	Time and cost efficient, CATI controls sample, quotas, questionnaire flow and interviewing quality. Our listening-in capability allows us to monitor and improve the interviewing process in real time.
	Competitive toll rates and low overheads mean competitive pricing.
	We have digital recording facilities enabling telephone interviews to be recorded and monitored for quality control purposes.

We provide clients with outstanding results in all aspects of fieldwork:

Interviewing: Telephone [CATI]/ Online/ Face-to-Face - Data Processing.
Telephone interviews are monitored, allowing us to review and enhance our training programmes. Professional, friendly and thoroughly trained interviewers achieve maximum response rates Our field managers and supervisors are passionate and dedicated to achieving results